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Fibrecrafts is aware of its responsibility for your privacy. We care
how information about you is used and appreciate your trust in us to do
it carefully and sensibly. By visiting this website, you are accepting
and consenting to the information given in this Privacy Policy:
Control of Personal Information
Any personal information gathered by www.fibrecrafts.com is controlled
by Fibrecrafts, Old Portsmouth Road, Peasmarsh, Guildford, Surrey, GU3
1LZ.
Collection and Use of Personal Information
The information we gather from customers helps us personalise and continually
improve the shopping experience with www.fibrecrafts.com. We use the information
to:
- handle orders
- deliver orders
- process payments
- communicate with you about orders, products, services and promotional
offers
- update our records and generally maintain your account
- display content such as special offers and reviews
- recommend products that might be of interest to you
- improve our website and back-office platform
- prevent or detect fraud or abuses of our website
- enable third parties to carry out technical functions on our behalf
Types of information we gather:
1. Information you give us:
We receive and store information you enter on our website or give us
in any other way. You can choose not to provide certain information
but in doing so you may not be able to take advantage of many of our
website's features. Information you give us includes information given
when you:
- browse or search the site
- register on the site
- place an order
- communicate with customer services
As a result of those actions, you might supply us with such information
as your name, address and phone number, your credit card information,
details of people to whom purchases have been shipped (including address
and phone number), content of e-mails to us, and financial information.
2. Automatic information:
We receive and store information whenever you interact with us. For
example, like many websites, we use "cookies" and we obtain
certain types of information when your Web browser accesses this website.
Examples of the information we collect and analyse include:
- the Internet protocol (IP) address used to connect your computer
to the Internet
- login, e-mail address, password for this website
- computer and connection information such as browser type and version
- your operating system and platform
- purchase history, which we sometimes aggregate with similar information
from other customers to create features such as Top Sellers
- the full Uniform Resource Locators (URL) clickstream to, through
and from our website (including date and time)
- products you viewed or searched for
3. Information from other sources:
We might receive information about you from other sources and add it
to our account information. Examples of information we receive from
other sources include:
- updated delivery and address information from our couriers or other
third parties, which we use to correct our records and deliver your
next purchase or communication more easily
- credit history information from credit bureaux, which we use to
help prevent and detect fraud and to offer certain credit or financial
services to some customers
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's
hard drive through your Web browser to enable our systems to recognise
your browser and to provide features such as personalised greetings. We
recommend that you enable cookies on our website to take full advantage
of the shopping experience. The Help menu on the menu bar of most browsers
will tell you how to prevent your browser from accepting new cookies,
how to have the browser notify you when you receive a new cookie and how
to disable cookies altogether. If you do leave cookies turned on, be sure
to log off when you finish using a shared computer.
Does Fibrecrafts Share Information It Receives?
Information about the shoppers at www.fibrecrafts.com and other users
is an important part of our business, and we take stringent steps to maintain
the privacy and security of such information against unauthorized access.
Fibrecrafts does not share any information collected about the user with
any other third parties.
How Secure Is Information About Me?
We work to protect the security of your information during transmission
by using Secure
Sockets Layer (SSL) software, which encrypts information you
input. We also use a secure server hosting location, Firewall protection,
controlled access and encryption technology to protect your data. While
no system is completely foolproof, we take the security of your personal
information very seriously, and our security measures are designed to
protect that information in a responsible manner.
Can I Opt-Out of things you send?
You can always choose not to provide information, although that might
prevent us from personalizing our service for you or prevent you from
participating in a special offer or contest or taking advantage of certain
website features. From time to time, Fibrecrafts will send newsletters
and other emails to members and others who have agreed to be contacted
by Fibrecrafts. You can always choose not to receive email from Fibrecrafts.
Messages carry opt-out or unsubscribe instructions at the bottom of the
email. By subscribing to the newsletter, you are agreeing to receive emails
from us until you unsubscribe from those emails. No information will be
sent to any user who does not subscribe to our mailing list.
Privacy questions?
If you have any questions or concerns about privacy at www.fibrecrafts.com,
please contact us and we will try our best to answer your questions :
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Write: |
Fibrecrafts
Old Portsmouth Road
Peasmarsh
GUILDFORD
Surrey
GU3 1LZ |
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Telephone: |
0 (+44) 1483565800 |
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Fax: |
0 (+44) 1483565807 |
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Email: |
sales@fibrecrafts.com |
Concerns about the business or any other matter?
The sales team have been trained to deal with most of your queries and
will always endeavour to help. If however, you are not happy with the
service in any way, please email
the Managing Director, Dr Ian Bowers, in confidence.
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