Search Catalogue: search click here for search tips
 
Home >> help

Help

• ORDERING INFORMATION: Find out all you need to know about ordering goods from Ordering Information.

• TERMS AND CONDITIONS: We recommend that you read the Terms and Conditions before ordering goods.

• CATALOGUE: A copy of the 2008 Fibrecrafts catalogue and order form can be ordered through the site or downloaded as a PDF in sections. Please click here for further information.

• SITE MAP: If you have difficulty finding a product, the Site Map may help. Alternatively, Contact Us and we will be happy to help further

• RESOURCES: For information on our products and inspiration for what to do with them, visit the Resource File to see the fact file, projects, the gallery and useful links. The Book Shop contains 100's of titles on textile crafts and provides an excellent starting place for your chosen craft.

• PRICES: All prices are shown inclusive of VAT at 17.5% and will be charged at the rate applied at invoice date. For orders from countries outside the EU & Channel Islands, the total order value will be adjusted to remove the VAT. The buyer may be liable for import tax and duty at the rate set by their government.

While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, these are estimates only of the exchange rates applied to a transaction when completed. These rates are provided for information purposes only without express or implied warranty.

• SAVINGS: We are always seeking ways of making our products as reasonably priced as possible. Throughout the site you will discover the opportunity to buy more and save up to 15% on selected items, starting with natural dyes, moving on to silk scarves, through to fibres and onto yarns. Simply search for the words 'buy more & save' in the relevant craft section to discover the bargains in store.

You can also join the George Weil Society for just £19.50 per year. Members enjoy 10% discount on all products up to the value of £500.00 per item plus free delivery (on orders over £4.95) to a single UK postal address. The offer cannot be extended to books and magazines but does include the majority of materials and equipment on this web site.

• COLOUR CHARTS: We have created colour charts for all our colour products and although we have endeavoured to present them as accurately as possible, there will be variations depending on your monitor settings. The brightness, contrast and room conditions will all effect the colour you see. We therefore recommend that you use the colour charts purely as an indication of colour.

• PRODUCT ADVICE: Due to the nature of the materials we sell, such as paints, dyes and fibres, there will often be a variation in the end result. We suggest you:

  • order enough materials to complete a project i.e. fibres for spinning a quantity of yarn

  • keep notes of times, temperatures and techniques and ideally, a record book

  • it always advisable to sample before starting your project

Whilst we are happy to give advice on product use, we cannot accept liability as conditions of use are totally outside our control.

• CONTACT US: If you're still stuck, you can always contact us! Please click here for details

 

 
Click here for ShoppingBag...
>> 0 items in bag
 
Click here to check out...
>> £0.00
 
Click here for Special Offers...
 
Click here for New Products...
 
Click here for Clearance Sale...
 

Click here
to subscribe to the
FIBRECRAFTS
email newsletter